Frequently asked questions
If you run into a problem using your Tracker, you can contact us directly in the app via the chat bubble at the bottom right of your screen! You can also contact us by email at help@footbar.com
Feel free to browse our FAQ below too – you'll probably find the answers to your questions!
The Footbar Tracker
Buy-
It's a Tracker weighing 8 grams and just 8 mm thick that assesses the performance of male and female footballers across a dozen criteria, using an accelerometer paired with artificial intelligence (AI).
-
A GPS works with location. Our Tracker understands body movements without knowing the position. It's as if we had taught it to recognise every movement a footballer makes. The two complement each other perfectly.
-
No! Ultra-light, slim and compact, the Tracker attaches at calf level, discreetly under the sock. It doesn't get in the way of the player's movement at all, and they'll forget they're even wearing a Tracker.
And the strap? It was designed to offer maximum comfort, drawing on plenty of user feedback, and you can feel it!
-
No, our technology is currently designed around the "top of the kicking-leg calf" position. Wearing it anywhere else means feeding the Tracker false game information, so it won't be able to calculate your stats accurately!
-
No, the Tracker only takes into account the data from the leg it is worn on. So we recommend wearing the Tracker on your strong leg, as that's where you'll get the best stats.
Today our artificial intelligence is not yet able to detect passes and shots made with the leg that isn't wearing the Tracker. However, we are continuing to work on it to overcome this.
-
As it's hidden under the sock, you can use it during amateur-level matches, subject to your district's rules. We recommend asking the referee for approval. Today, the players of Luxembourg's pro team wear our Tracker, as do clubs that use it during their weekend matches.
Using the Tracker
-
1) Put your Tracker on by placing it on the back of your so-called "strong" leg, high up on your calf.
2) Switch your Tracker on through the app: go to the "Tracker" tab and pick your Tracker from the list. All that's left is to turn it on by pressing the big white button.
3) You can then put your phone away – you won't need it at all during your session.
4) Once your session is over, go back to your app, select your Tracker again in the "Tracker" tab, then switch your Tracker off by pressing the green button and download your stats.
5) Downloading your stats should take 1 to 2 minutes. You'll get a notification when your stats are ready, or you can go straight to "Profile"-->"Sessions".
-
Simply go to your profile and tap "Sessions" at the top left to access not only your session data but also the history of all your previous sessions.
-
When it comes to distance from the Tracker, there are 2 separate things:
- To connect to the Tracker (to switch it on, switch it off or download its data), you need to be close to the Tracker, within about 5 metres.
- However, once the Tracker is on, the app can be closed and the phone put away. Bluetooth is only needed to switch the Tracker on/off, then to download the data at the end of your match or training session.
-
That's completely normal, because your Tracker doesn't need to be connected to your phone while you play.
The Tracker only needs to be close to your phone and connected via Bluetooth to switch it on, switch it off and download its data.
-
Either you're not close enough to your Tracker, or it may have run out of battery.
So check that:
Bluetooth is switched on.
Put your Tracker on charge from a computer using the USB cable provided in your packaging.
Check that the Tracker flashes when it's plugged in.
Feel free to try another cable if needed.
If your problem is still not solved, feel free to contact us via the little bubble at the bottom right of your screen.
-
When you're on your session recap, tap the icon at the top right, then "edit". You can then select your position, the session type and the start and end time of your session before tapping "confirm".
-
If you're out of memory, you probably have a session that hasn't been downloaded. In that case, open your app, connect to your Tracker and check that there's no session waiting to be downloaded. If there is, download it and your memory should free up.
The championship in the app
-
In the championship, the rules are simple: the more football you play during the week, the more points you rack up to move ahead of your opponents.
Every week, you are randomly placed in a pool of 20 new opponents in whichever of the 10 divisions suits you.
It's up to you to prove you're the best in your group: at the end of each week, the top three go up a division and the bottom three go down.
-
The booster multiplies the points a user earns during a session, depending on their division. The booster is x1 when you're in D10 and goes up by +1 each time you move up a division, reaching x10 when you're in D1. The closer you are to D1, the bigger your booster, and so the more points your sessions will earn you.
-
Every summer, the current season comes to an end, and the experience points on your Footbar card drop back to 10, just like when you started on Footbar. Don't panic, the points come back quickly if you had a good level last season. It's the chance to give it everything in the new season!
Footbar Gold subscription
Learn more
-
No, our app stays free!
We have indeed recently released a premium version of the app with new features, but these are purely additional/optional.
The features already in the app (access to stats, championship, history of all your sessions, etc.) have stayed free and always will, and nothing has changed for you, even if you haven't become a Footbar Gold member.
-
here are the new premium features we've developed:
A detailed monthly review of everything you've done with the Tracker.
Progress tracking for each stat in graph form.
Access to all your records for each stat.
Personalised goals for several stats
Add your goals and your assists
Just so you know, there's a 1-month free trial so you can discover all these new features! You can cancel your subscription at any time!
-
Yes, of course! There's a 1-month free trial so you can discover all these new features! To access it, go to your profile, then settings, and finally "become a Footbar Gold member"!
You can cancel your subscription at any time!
Artificial intelligence (AI)
-
Our Tracker can detect and record leg movements thanks to a built-in accelerometer.
Then our Artificial Intelligence gets to work. It understands everything the player has done and deduces the actions on the pitch from the Tracker data: movements, passes, strikes.
-
Physical stats
- Distance: total distance covered (in km).
- Max sprint: the highest speed measured during a sprint (in km/h).
- Activity: percentage of the time you spent running during your match.
- Running: total time you spent running (in min' s").
- Sprint distance: distance covered across all your sprints (in km).
- Sprints: number of runs during which you accelerated to a speed at least 30% higher than your average speed
Technical stats
- Balls touched: number of balls touched during the match.
- Max shot power: speed of your most powerful shot (in km/h).
- Shots: total number of shots taken (includes strikes, crosses and clearances).
- Passes: total number of passes made.
- Possession: time spent with the ball at your feet (in min' s").
Match & training:
activity: percentage of time spent running out of total activity time
runs: total running time in minutes(‘) and seconds(“)
Running:
speed: average time taken to cover 1km
average speed: average speed over the session in km/h
pace: time taken to cover each km
Footbar Team:
external load: the amount of work done by the player, expressed according to the player's speed and activity time. The faster and longer a player runs, the higher their load.
intensity level: defined as the percentage of time spent above each speed threshold based on Maximal Aerobic Speed (MAS).
There are 4 intensity levels: low intensity (LI), medium intensity (MI), high intensity (HI) and very high intensity (VHI). Each level can be adjusted manually by the coach in charge of the team, based on the MAS of their male and female players.
-
Our Tracker was trained on tens of thousands of hours of video to tell these two movements apart.
-
The more you use the Tracker, the more points you earn. To find out more, check the rules of the game in the app.
-
If you've had a period of inactivity, standing still on the bench or in goal for example, the Tracker won't count that downtime, so your statistics aren't skewed.
Sales and delivery
-
Online on our own site Footbar, as well as in our Amazon, Décathlon and Intersport stores.
In person, our Tracker is sold in more than 120 Decathlon stores and 50 Intersport stores.
-
It depends on the carrier you choose and on where you're located. Allow at least two days in most cases. Delivery times may be longer, especially during the holiday season.
-
Of course. If there's a technical problem related to Footbar, your Tracker is covered by a two-year warranty. You can get a replacement provided you return the Tracker with its original packaging, the USB port and the Strap.
You might be interested in this!
