Shipping Policy

Last updated: September 3, 2026

 

At Footbar, we do everything we can to ensure that your smart tracker , and accessories reach you quickly and in perfect condition, no matter where you are. This policy describes our shipping times, rates, and procedures.

1. Order Processing

• Orders are processed within 1 to 2 business days after payment is received.

• Orders placed on a weekend or a holiday are processed the next business day.

• You will receive a shipping confirmation email with a tracking number as soon as your package leaves our warehouse.

• During peak periods (sales, product launches, holidays), this timeframe may be extended on a case-by-case basis—we will notify you of any changes on the website.

2. Delivery Areas and Carriers

We currently ship to the following areas:

These delivery times begin on the date of shipment and do not include order processing time. They may vary depending on the destination, local customs procedures, and the time of year.

3. Shipping Costs

• Shipping costs are calculated automatically at checkout, based on the destination and the weight of the order.

• Details of the fees applicable to your country are displayed before you confirm your order.

4. International Shipments, Customs Duties, and Taxes

For orders shipped outside the European Union, customs duties, import taxes, or customs clearance fees may apply depending on the regulations of the destination country.

• These charges are the customer's responsibility and are collected by the carrier upon delivery (Incoterms DAP).

• Exception: orders shipped to the the United Kingdom, Canada, Ivory Coast, Singapore, and Indonesia are shipped directly from a local warehouse in those countries: no customs duties or import fees apply in these cases.

• Footbar has no control over these fees and cannot accurately predict their amount; we encourage you to check with your country's customs authorities before placing an order.

• A package that is refused due to non-payment of customs duties may be returned at our expense, which will be deducted from any refund.

5. Tracking Your Order

• The tracking number is sent by email as soon as the order is shipped and can be viewed in your customer account under "Orders."

• Detailed tracking information is available on the relevant carrier's website.

• Please allow up to 24 hours after receiving the email for tracking to be activated by the carrier.

6. Shipping Address

• Please verify that your address is correct before confirming your order.

• If an error is discovered after shipment, please contact us immediately at help@footbar.com : we will do our best to correct the address with the carrier, though we cannot guarantee this depending on the package’s current status.

• Footbar cannot be held responsible for a package that is not delivered due to an incorrect address provided by the customer.

7. Delayed, Lost, or Damaged Package

• If your package has not arrived within the estimated delivery time, please contact us at help@footbar.com with your order number: we will file a claim with the carrier.

• If your package arrives damaged, please report it within 48 hours, including photos of the package and the product, to help@footbar.com.

• If the carrier confirms that the item is lost, we will offer you a replacement or a refund, depending on your preference.

8. Returns and Exchanges

For any questions regarding returns, exchanges, or cancellations, please see our Return Policy.

9. Contact Us

If you have any questions about your delivery, our team is available at help@footbar.com or through the Footbar app.

 

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Footbar SAS — 1 Rue de Rome, 78690 Les Essarts-le-Roi